Title VI Civil Rights Notice to Public

The South Bend Public Transportation Corporation "TRANSPO" is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. It is Transpo’s objective to:

• Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin;
• Promote the full and fair participation of all affected populations in transportation decision making;
• Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations;
• Ensure meaningful access to programs and activities by persons with limited English proficiency.

TRANSPO is committed to a policy of non-discrimination in the conduct of its business; including, adherence to Title VI responsibilities and the delivery of equitable and accessible transportation services. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with TRANSPO.

Any such complaint must be in writing and submitted to the TRANSPO Title VI Coordinator within one hundred eighty (180) days following the date of the alleged discrimination. A Title VI Civil Rights Complaint Form is available for download at the bottom of this page. The form may also be requested by calling (574) 232-9901 or be obtained in person at the Information Booth at the South Street Station bus terminal.

Complaints should be addressed and returned to:

TRANSPO Title VI Civil Rights Coordinator
1401 S. Lafayette Blvd
South Bend, IN 46613

The South Bend Public Transportation Corporation (TRANSPO) hereby gives public notice of its policy to uphold and assure full compliance with Title VI of the Civil Rights Act of 1964 and all related acts and statutes. Title VI and related statutes prohibiting discrimination in Federally assisted programs require that no person in the United States of America shall, on the grounds of race, color, national origin, sex, age, or disability be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving Federal assistance.

Transpo takes all allegations seriously. All incidents are thoroughly investigated. Generally, investigations begin within 48 hours.

Investigation protocol is as follows:

• Review allegation/charge and relevant elements
• Protect individuals (and Transpo) from additional allegations or retaliation claims
• Engage Legal Counsel for assistance/participation
• Employee Assistance Program is available as appropriate
• Witness interviews are arranged. Citizens, employees, etc. are interviewed and information documented Interviewee’s are asked not to discuss the investigation outside of the interview
• Maintaining confidence is a priority, but can not be guaranteed
• Additional investigation or repeat interviews as necessary
• Study and draw conclusions
• Review with Legal Counsel
• Review with involved parties
• Settle
• Document actions as required

Title VI Civil Rights Questionnaire